Shipping Information
Processing Time:
- Orders are processed within 1-2 business days
- You’ll receive a confirmation email once your order ships
- Orders placed on weekends/holidays are processed the next business day
Delivery times are estimates and not guaranteed.
Domestic Shipping
We Ship To:
All 50 U.S. states [or your applicable regions]
Shipping Carriers:
We use trusted carriers including [USPS, FedEx, UPS, DHL, etc.]
Tracking:
You’ll receive a tracking number via email once your order ships
International Shipping
International Delivery:
- Available to select countries
- Delivery time: 10-15 business days
- International shipping rates calculated at checkout
Important:
- Customs fees, duties, and taxes are the buyer’s responsibility
- We are not responsible for customs delays
- Ensure knives are legal in your country before ordering
Restricted Countries:
We cannot ship to certain countries due to legal restrictions. Contact us if unsure.
Order Tracking
Track Your Order:
- Use the tracking number sent to your email
- Check carrier website for real-time updates
- Contact us if tracking hasn’t updated within 3 days of shipment
Shipping Issues
Lost or Damaged in Transit:
- Contact us immediately at support@damascuslegacy.com
- Provide order number and photos (if damaged)
- We’ll work with the carrier to resolve the issue
- Replacement or refund will be provided for confirmed lost/damaged items
🔄 RETURNS POLICY
Our Return Promise
30-Day Return Window:
Not completely satisfied? Return your Damascus Legacy knife within 30 days of delivery for a full refund.
Return Eligibility
We Accept Returns When:
- Item is unused and in original condition
- All original packaging and materials included
- Leather sheath and accessories intact
- No signs of use, wear, or sharpening
- Returned within 30 days of delivery
We Cannot Accept Returns For:
- Custom or personalized knives
- Items showing signs of use or damage
- Products without original packaging
- Items returned after 30-day window
- Change of mind on engraved items
How to Return
Simple Return Process:
Step 1: Contact Us
Email returns@damascuslegacy.com with:
- Order number
- Reason for return
- Photos of the item (if defective)
Step 2: Get Authorization
We’ll send you a Return Authorization Number (RAN) and instructions
Step 3: Ship It Back
- Securely package the knife in original packaging
- Include RAN inside the package
- Ship to the address provided
- Keep tracking number for your records
Step 4: Receive Refund
Once we receive and inspect your return, we’ll process your refund within 7-10 business days
Return Shipping Costs
Who Pays Return Shipping?
- Defective/Damaged Items: We pay return shipping
- Change of Mind: Customer pays return shipping
- Wrong Item Sent: We pay return shipping
Tip: Use a trackable shipping method for returns. We’re not responsible for lost return packages.
Refunds
Refund Process:
- Refunds issued to original payment method
- Processing time: 7-10 business days after receiving return
- Original shipping costs are non-refundable (unless defective)
- You’ll receive email confirmation once refund is processed
Partial Refunds:
May be issued if item returned is not in original condition or missing parts
Exchanges
Want a Different Knife?
- We offer exchanges based on availability
- Contact us before returning to arrange exchange
- Price difference may apply
- Faster than return + new order process
🛡️ DAMAGED OR DEFECTIVE ITEMS
Received a Damaged/Defective Knife?
We’re Sorry! Here’s What to Do:
- Don’t Use the Item
- Contact Us Within 7 Days of delivery
- Email: support@damascuslegacy.com
- Provide:
- Order number
- Clear photos of damage/defect
- Description of the issue
We’ll Offer:
- Free return shipping label
- Full refund or replacement
- Priority processing of your claim
❌ NON-RETURNABLE ITEMS
The following cannot be returned:
- Knives that have been used, sharpened, or modified
- Items without original packaging
- Custom engraved or personalized products
- Sale or clearance items (unless defective)
- Gift cards
📧 WRONG ITEM RECEIVED
Got the Wrong Knife?
We apologize! Contact us immediately:
- We’ll send the correct item at no charge
- Provide prepaid return label for wrong item
- Priority shipping on replacement
⏰ PROCESSING TIMEFRAMES
Timeline Summary:
ProcessTimeframeOrder Processing1-2 business daysStandard Delivery5-7 business daysReturn Processing3-5 business daysRefund Processing7-10 business daysInternational Delivery10-15 business days
🌍 INTERNATIONAL ORDERS
Important for International Customers:
Customs & Duties:
- You are responsible for all customs fees, duties, and taxes
- These charges are determined by your country
- Damascus Legacy cannot predict or pay these fees
Legal Compliance:
- Ensure Damascus knives are legal in your country
- Check import restrictions before ordering
- We are not responsible for customs seizures
Returns:
- International returns accepted within 30 days
- Customer pays return shipping
- Original international shipping costs non-refundable
📞 CONTACT US
Need Help With Shipping or Returns?
Damascus Legacy Customer Service
📧 Email: support@damascuslegacy.com